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Refund Policy

Last Updated: February 26, 2026

1. Our Commitment

At NexuDesk, we stand behind the quality of our product. We want you to be completely satisfied with your purchase. If for any reason you're not happy with NexuDesk, we offer a straightforward refund policy.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all purchases, no questions asked.

This applies to:

  • Monthly subscription licenses
  • Lifetime licenses

3. Eligibility Requirements

To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within 7 calendar days of the original purchase date
  • The request must be sent to our support email: support@nexudesk.com
  • You must provide the email address used for the purchase or your license key

4. How to Request a Refund

To request a refund, follow these simple steps:

  1. Send an email to support@nexudesk.com with the subject line "Refund Request"
  2. Include the following information:
    • Your email address used for purchase
    • Your license key (if available)
    • Purchase date (if known)
    • Optional: Brief reason for refund (helps us improve, but not required)
  3. Wait for confirmation: We will process your request within 1-2 business days

5. Refund Processing Time

Once your refund request is approved:

  • We will initiate the refund within 1-2 business days
  • The refund will be issued to the original payment method
  • Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account
  • You will receive a confirmation email once the refund has been processed

6. After the 7-Day Period

Refund requests submitted after the 7-day guarantee period will be evaluated on a case-by-case basis. While we cannot guarantee approval, we will consider:

  • Technical issues that prevented proper use of the extension
  • Billing errors or duplicate charges
  • Extenuating circumstances

Please contact support@nexudesk.com to discuss your situation.

7. Monthly Subscription Cancellations

For monthly subscriptions:

  • You can cancel your subscription at any time
  • Cancellation takes effect at the end of your current billing period
  • You will retain access to NexuDesk until the end of the paid period
  • No refunds are provided for partial months unless within the 7-day guarantee period
  • No charges will occur after cancellation

8. License Deactivation

Upon issuing a refund:

  • Your license key will be immediately deactivated
  • You will no longer have access to NexuDesk features
  • Any data synced to Notion will remain in your Notion workspace (we do not have access to delete it)

9. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Violation of our Terms of Service
  • Abuse of the refund policy (multiple purchases and refunds)
  • Requests made after the 7-day period without valid extenuating circumstances
  • Changes in Zendesk or Notion's APIs or policies that affect functionality (though we will work to adapt)

10. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks can result in:

  • Immediate license deactivation
  • Additional fees from payment processors
  • Potential account suspension

We are committed to resolving any issues fairly and promptly through direct communication.

11. Questions or Issues?

If you're experiencing technical difficulties or have concerns about NexuDesk, please reach out to us before requesting a refund. We're here to help and may be able to resolve your issue quickly.

Contact us at: support@nexudesk.com

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your purchase is subject to the Refund Policy in effect at the time of purchase.

13. Contact Information

For refund requests or questions about this policy:

Email: support@nexudesk.com